Please print and complete the appropriate patient forms prior to your initial visit to our offices.
GENERAL PATIENT INFORMATION
I. Our Services
2. Telephone Procedures
To streamline the routing of incoming calls, our office utilizes an automated phone system Monday through Friday, from 8:00am to 12:00pm and 1:00pm to 4:45pm. This automated system also allows any caller the option of speaking directly to a receptionist. Our staff access and act upon their voice mail messages several times throughout the workday. Calls regarding an emergency situation will be handled promptly at all times by our staff. If you should call, after office hours, or on the weekend, your call will be received and processed by our after hours answering service. Your call will be directed to the doctor on call, who will be paged and he/she will respond as soon as possible. Of course, calls regarding an emergency situation will be handled promptly at all times by our staff.
3. Appointment Procedures
Patients are seen by appointment or for an emergency. An appointment can be made Monday through Friday 8:00 a.m. to 4:45 p.m. by calling (561) 659-6336. When making your appointment, please describe your condition to our staff. Please plan to arrive a few minutes early for your scheduled appointment. The doctors will always do their best to not keep you waiting. Please be sure to provide us with the telephone number where you can be reached during the day, in the event it is necessary to change your appointment. If you are unable to keep your appointment, please contact our office within 24 hours of your scheduled appointment and provide us with notice. Should you request that your appointment be rescheduled, we will offer you the next available appointment. At every visit, we ask that you bring your medication list indicating all of the prescriptions you are currently taking. This is necessary to ensure we do not prescribe a medication that would interfere with those ordered by another physician.
Please contact our
office to confirm that we currently participate with your insurance
plan. If your insurance plan requires a referral from your primary
care physician (PCP), in order to see our specialty provider, it is
your responsibility to request and obtain this referral from your
PCP. Your PCP may fax this referral to our office directly. However,
if we do not receive this referral prior to your visit, you will be
responsible for payment, or you will need to reschedule your
appointment. Please call our office 48 Hours in advance of
your appointment, to verify that your referral has been received.
Please remind your physician of any prescription refills that you may require at the time of your office visit, when your medical records are readily available.
If you call to request a medication refill, please call during regular office hours and have the following information available for our staff or, to record on our prescription refill voice mail:
• The name of your physician
When leaving a refill message, please allow our staff at least 48 hours to issue refill orders to your pharmacy. Always call your pharmacy to check on the status of your prescription refill, prior to driving to the pharmacy.
refills will not be issued after regular office